1. About ParentSaathi
ParentSaathi is a parenting-support application intended for parents and guardians. It provides activities, parenting guidance, child journey records and AI-assisted suggestions.
ParentSaathi is not intended for children to use independently.
2. Information we collect
Depending on the features you use, ParentSaathi may collect:
- Parent account information, such as name, email address and authentication details.
- Child profile information entered by the parent, such as first name, date of birth, age, gender, grade, languages, interests, routines, strengths and parenting concerns.
- Optional health, food, allergy, dietary, sleep, screen-time, growth and lifestyle information entered by the parent.
- Growth measurements, milestone records and milestone photos uploaded by the parent.
- Questions, AI conversations, saved advice, parenting check-in outcomes and optional notes, feedback, AI-response reports and usage information needed to operate app features.
- To prevent account deletion and re-registration from resetting the monthly free AI allowance, a month-scoped keyed digest derived from the verified email address and the free-question count. This separate quota record does not contain the raw email address, account ID, questions, answers or family information.
- Subscription status and purchase-verification information needed to provide paid access. Purchase tokens are hashed before storage.
- Privacy-limited product events, such as whether onboarding, a guided question, an action check-in or a purchase step was completed. These events do not contain names, contact details, raw questions, raw answers, notes or photos.
- Limited technical and diagnostic information needed for security, reliability and troubleshooting.
3. How information is used
We use information to:
- Provide and personalise parenting guidance.
- Display child profiles, growth records, milestones, saved advice and conversation history.
- Generate AI-assisted responses and journey insights using relevant selected-child context, and remember check-ins you choose to save so later guidance can adapt to what happened.
- Maintain security, prevent abuse, enforce usage limits and improve reliability.
- During the first commercial release, place every delivered AI answer in a protected manual-review queue so a small authorised ParentSaathi team can assess quality and safety. Known parent and child names and common direct-identifier formats, including email addresses, phone numbers, dates, URLs, network addresses, PAN-style identifiers, Aadhaar-style grouped numbers and other long numbers, are removed or replaced before this review copy is stored. Parents should still avoid entering unnecessary identifying information in an AI question.
- Review user-submitted AI-response reports, improve safety and respond to support requests and important account-related communications.
4. AI processing
When a parent asks an AI question, responds to a saved parenting check-in or requests a journey insight, relevant information may be sent securely to Google Cloud and Gemini services to generate a response.
ParentSaathi does not create a private AI model trained on your child. AI responses may be incomplete or inaccurate and should be reviewed using parental judgement.
App-controlled automated checks classify safety risk before an answer is delivered. These checks combine fixed crisis rules with an AI safety classifier. Generated answers also undergo app-controlled completeness and safety checks. If a check fails or cannot complete safely, ParentSaathi may show a fixed crisis, refusal or safety-fallback response instead of generated advice. High-risk events create a restricted, metadata-only safety alert for authorised review.
ParentSaathi does not contact emergency services, police, helplines, medical professionals, family members or any other person on a user’s behalf. Using Report is not an emergency call. India contact buttons shown in an urgent response open the device phone app only when the user chooses them. Manual review does not replace emergency services or professional care.
5. Service providers
ParentSaathi uses service providers including Firebase, Google Cloud and Gemini for authentication, database storage, file storage, backend processing and AI-assisted features.
These providers may process information according to their own security and privacy obligations.
6. Photos and child records
Milestone photos and child journey records are stored for the signed-in parent account. Parents should upload only photos and information they are authorised to use.
Do not upload government identification documents, financial information or unnecessary sensitive information.
7. Data retention and deletion
Information is retained while the account remains active or as needed to provide the selected features.
Parents may edit or delete individual child profiles and records. The complete account and associated family data can be permanently deleted from the Profile and family screen.
Account deletion includes the parent profile, child profiles, journey records, milestone photos, AI usage, conversations, parenting check-ins, saved advice, product events and AI-response reports associated with the account.
The separate month-scoped free-allowance record may remain after account deletion only to prevent repeated free-use resets. It expires at the start of the next India calendar month and is then scheduled for deletion. Its keyed digest changes each month and it does not contain the raw email address, account ID, questions, answers or family information.
De-identified answer-review copies and restricted metadata-only safety alerts are automatically deleted after 30 days. Safety alerts contain a review reference, category, severity, policy version and operational status, but no raw question, answer, name, email address or child profile. Aggregate quality counts that do not contain conversation text may be kept to measure safety and reliability.
8. Data security
ParentSaathi uses authentication, access controls, secure connections and backend validation to help protect user data.
No digital service can guarantee absolute security. Parents should use a strong password and protect access to their device.
9. Health and developmental guidance
ParentSaathi provides general educational and parenting information. It does not diagnose or treat medical, developmental or mental-health conditions.
For urgent concerns or professional assessment, contact a qualified doctor, paediatrician, psychologist or other appropriate professional. In India, an immediate emergency should be directed to 112. Tele-MANAS (14416 or 1800-89-14416) and Child Helpline 1098 may be relevant, but availability and suitability can change and the user remains responsible for placing the call.
10. Parent and guardian responsibility
The parent or guardian is responsible for the accuracy of information entered into the app and for deciding whether an activity or suggestion is appropriate for their child.
11. Changes to this policy
This Privacy Policy may be updated when ParentSaathi features, service providers or legal requirements change. The effective date shown at the top will be updated when material changes are made.
12. Contact
For privacy questions, account concerns or deletion support, contact support@gmkind.com.